How do I place an order?
Simply browse our products, add your favorite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed successfully.
Can I modify or cancel my order after placing it?
Yes! Contact us within 24 hours of placing your order for any changes or cancellations. After processing begins, we are unable to make changes or stop shipment.
How can I check the status of my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor delivery status.
Do you offer international shipping?
Yes! We ship worldwide from our base in Fukuoka, Japan. For more details, see our Shipping Policy.
How long does delivery take?
Domestic (Japan): 3–7 business days
International: 7–15 business days, depending on your location and local customs
Is shipping free?
Yes—shipping is free on orders over $59.99 USD. A flat $9.99 fee applies to orders under this amount.
What payment methods do you accept?
We accept Visa, Mastercard, and American Express. All payments are processed securely in USD.
Will I be charged any taxes or duties?
Depending on your location, import taxes or customs duties may apply. These are the responsibility of the customer and not included at checkout.
What is your return policy?
We accept returns within 30 days of delivery for most items. Items must be unused and in original packaging. For full details, please see our Return & Exchange Policy.
What if I received a defective or incorrect item?
Please contact us immediately with a photo of the item and your order number. We’ll cover return shipping and send a replacement or refund.
Will my package be tracked?
Absolutely. All orders come with tracking numbers. You'll receive tracking info via email once your order ships.
Why hasn’t my tracking number updated?
It can take up to 24 hours for tracking details to appear in the system. If it still hasn’t updated after 2 business days, contact us.